Frequently asked questions
The money transferred almost instantaneously.
There are no fees associated with using PayNow
Make PayNow transfers by scanning the PayNow QR code using the existing mobile banking applications of the participating banks.
We will send you a notice upon receiving your payment.
You should call your bank hotline immediately to report the erroneous transfer and to follow their procedures for such mistaken transfers. In addition, you should lodge a police report, and be responsive to police investigations.
The bank will try its best to recover the funds on your behalf. However, do note that the bank does not guarantee successful recovery of such funds and you are encouraged to be prudent to check the Nickname and Proxy details before submitting the transfer.